Last updated: January 2024
Effective date: January 1, 2024
Introduction
Welcome to Goldfields Healthcare. These Terms of Service ("Terms") govern your use of our website, healthcare services, and any related services provided by Goldfields Healthcare ("we," "our," or "us"). By using our services or accessing our website, you agree to be bound by these Terms.
Healthcare Services
Service Provision
- All healthcare services are provided by qualified, registered medical professionals
- Services are subject to appointment availability and clinical appropriateness
- We reserve the right to refuse service if medically inappropriate or unsafe
- Emergency services are provided according to our capabilities and protocols
Patient Responsibilities
- Provide accurate and complete health information
- Follow prescribed treatment plans and medical advice
- Attend scheduled appointments or provide reasonable notice for cancellations
- Treat staff and other patients with respect and courtesy
- Comply with practice policies and procedures
Appointments and Booking
Appointment Policy
- Appointments can be made online, by phone, or via WhatsApp
- Please arrive 10 minutes before your scheduled appointment time
- Late arrivals may need to be rescheduled depending on availability
- Bring valid ID, medical aid card, and relevant medical documents
Cancellation Policy
- Cancellations must be made at least 24 hours in advance
- Late cancellations or no-shows may incur charges
- Emergency cancellations will be considered on a case-by-case basis
- Repeated no-shows may result in termination of service
Payment and Billing
Payment Terms:
- Payment is due at the time of service unless other arrangements are made
- We accept cash, card payments, and medical aid
- Medical aid authorization is the patient's responsibility
- Patients are responsible for co-payments and deductibles
Medical Aid Claims:
- We assist with medical aid claims but cannot guarantee approval
- Patients remain responsible for payment regardless of claim status
- Disputed claims must be resolved between patient and medical aid
Website Use
Acceptable Use
You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:
- Use the website for any fraudulent or unauthorized purpose
- Interfere with the security or functionality of the website
- Submit false or misleading information
- Attempt to gain unauthorized access to our systems
- Use automated systems to access the website without permission
Content Accuracy
While we strive to provide accurate and up-to-date information, we make no warranties about the completeness, reliability, or accuracy of website content. Medical information is for general educational purposes only and should not replace professional medical advice.
Privacy and Confidentiality
We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with South African privacy laws and medical ethics. Please refer to ourPrivacy Policy for detailed information about how we collect, use, and protect your personal information.
Medical Disclaimers
Not a Substitute for Medical Advice
Information on this website is for educational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment. Always consult with qualified healthcare professionals for medical concerns.
Emergency Situations
For medical emergencies, do not rely on this website. Contact emergency services immediately or visit the nearest emergency facility. After-hours emergency contacts: Psychiatry 057 065 0819, Medical 057 065 0919.
Treatment Outcomes
We cannot guarantee specific treatment outcomes. Individual results may vary based on numerous factors including patient compliance, overall health, and the nature of the condition being treated.
Limitation of Liability
To the fullest extent permitted by law, Goldfields Healthcare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
Our liability for any direct damages shall not exceed the amount paid by you for the specific service that gave rise to the claim.
This limitation does not apply to cases of gross negligence or intentional misconduct, or where prohibited by applicable law.
Governing Law
These Terms are governed by the laws of South Africa. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of South Africa. We are regulated by the Health Professions Council of South Africa and comply with all applicable healthcare legislation.
Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms. We will notify you of material changes through our website or other appropriate means.
Contact Information
If you have questions about these Terms of Service, please contact us:
Goldfields Healthcare
Address: 1 Petrus Bosch St, Jan Cilliers Park, Welkom, 9459
Phone: +27 57 439 0022
Email: enquiries@gfhc.co.za
Operating Hours: Mon–Sun 07:00–19:00 (Office: Mon–Fri 07:00–17:00)
By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.