Note: All information on this page applies to patients admitted through the referral-based admission process. Goldfields Healthcare is an inpatient facility. Admission requires a referral from a registered GP or specialist. The hospital does not accept self-referred or walk-in patients.
The Inpatient Environment
Patients admitted to Goldfields Healthcare are cared for within a structured inpatient environment. The facility operates 24 hours a day with nursing staff present at all times. Clinical oversight is provided by a multidisciplinary team including psychiatrists, psychologists, nursing staff, and allied health professionals.
Patients participate in a structured daily programme during their admission. Individual clinical consultations are arranged by the treating team when clinically indicated and are not scheduled on request by patients or families.
Discharge planning is a clinical process undertaken by the treating team in collaboration with the patient and, where appropriate, the family. Length of stay is determined by clinical progress and discharge criteria.
Downloadable Documents
Patient Rights & Responsibilities
Outlines patient rights under South African law, including the right to quality care, privacy, informed consent, and participation in care decisions.
Visiting Policy
Visiting hours and ward-specific access rules. Psychiatric ward visiting hours may differ from general wards.
View Visiting HoursGuidance for Families
Families play a role in supporting a patient's recovery. The following guidelines apply to all family members and visitors.
Clinical Communication
- Raise concerns through the ward sister or nursing staff
- Clinical information is shared subject to patient consent and POPIA
- Families may be involved in discharge planning where patient consents
- Clinical update requests should be directed to the nursing station
During Visits
- Comply with all visiting hour restrictions and ward rules
- Do not bring prohibited items into the facility
- Maximum 2 visitors per patient at any one time
- Exit the ward promptly at the end of visiting hours
Visiting Hours
Summer (1 Sep – 30 Apr): Psychiatry Ward — Mon–Fri 18h00–19h00, Sat 14h00–17h00, Sun 10h00–12h00 & 14h00–17h00. General Ward — Mon–Fri 10h00–11h00, 15h00–16h00 & 18h00–19h00, Sat & Sun 14h00–17h00 (Sun also 10h00–12h00).
Winter (1 May – 31 Aug): All wards — Mon–Fri 17h30–18h30 only.
Psychiatric Emergencies
If a patient is in immediate danger or experiencing a psychiatric crisis outside of the facility, contact emergency services or our after-hours line.
Admission Enquiries
All admissions are arranged through a referral from a GP or specialist. Our admissions team is available Monday to Friday, 07:00–17:00.